Payment & Security

1. What you are paying for

Payments made to Hostinguer Services LLC are payments for short-term rental management services provided to property owners: management fees calculated on the gross rental revenue of the property, and operational costs agreed in advance. Every payment is linked to an invoice that identifies the property, the billing period and each line item.

We do not take payment from guests on this website. Guests book and pay on the booking platform on which the property is listed.

2. Currencies

We invoice and accept payment in:

• Euro — currency code EUR, symbol €
• US Dollar — currency code USD, symbol $

The currency that applies to you is agreed when your management agreement is signed. It is written in full, with its code and symbol, on the invoice and on any payment page, before you confirm a payment. We do not convert your payment into another currency without telling you; any conversion carried out by your own bank or card issuer is outside our control.

3. Payment methods

• Bank transfer to the account shown on your invoice.
• Credit or debit card, where card payment is enabled for your invoice, processed by our authorised payment service provider.

4. How card data is handled

Card payments are processed by an authorised, PCI DSS compliant payment service provider.

• Hostinguer Services LLC never stores complete credit or debit card details on its own servers.
• Card details are entered on the payment provider’s secure page and transmitted directly to that provider over an encrypted connection (TLS / HTTPS).
• We receive only what we need to reconcile the payment: the amount, the currency, the date, the result of the transaction and a truncated card reference such as the last four digits and the card brand.
• Card payments may be subject to strong customer authentication (such as 3-D Secure) requested by your card issuer.

5. Before you pay

Before a payment is confirmed you are shown the service being paid for, the billing period, the amount and the currency in full. Instructing us to manage a property and settling an invoice means you accept our Terms & Conditions and our Cancellation & Refund Policy, both of which are available on this website at all times and are linked from every invoice.

6. On your statement

Payments to us appear on your bank or card statement under our trading name, Hostinguer Services. If you see a charge you do not recognise, contact us first at hostinguerservices@gmail.com — we can identify the invoice immediately and correct any error faster than a dispute raised through your bank.

7. Security of this website

• This website is served over HTTPS, so traffic between your browser and the site is encrypted.
• This website does not collect card details, bank details or any payment credentials. The only form on the site is the owner enquiry form, which collects contact details and a description of a property.
• Access to our client records, invoices and management accounts is restricted to authorised staff.

8. Refunds

Approved refunds are returned to the original payment method, in the original currency. The conditions and the procedure are set out in our Cancellation & Refund Policy.

9. Reporting a problem

To report a payment problem, a suspicious request or an unrecognised charge:
Hostinguer Services LLC
30 N Gould St, Sheridan, WY 82801, United States
Email: hostinguerservices@gmail.com
Phone & WhatsApp: +212 717 183 630