Terms & Conditions

1. Who we are

These Terms and Conditions (the “Terms”) govern the services provided by Hostinguer Services LLC, a limited liability company registered in Wyoming, United States, with its registered office at 30 N Gould St, Sheridan, WY 82801, United States, trading as Hostinguer (“we”, “us”, “our”).

You can reach us at hostinguerservices@gmail.com or on +212 717 183 630. Our full company details are set out in our legal notice.

2. Definitions

• Owner (“you”, “the Client”): the owner, or the duly authorised representative of the owner, of a property placed under our management.
• Property: the apartment, villa or other accommodation covered by a Management Agreement.
• Management Agreement: the individual written agreement signed between us and an Owner, which sets out the Property concerned, the fee percentage, the notice period and any special conditions.
• Platform: a third-party booking platform on which a Property is listed, such as Airbnb.
• Guest: a person who books a stay in a Property through a Platform.
• Gross Rental Revenue: the total amount paid by Guests for stays in the Property during the billing period, before deduction of Platform fees and of our management fee.

3. Our services

We provide short-term rental management and operational services to Owners. Depending on the plan agreed, these services include:

• creation, publication, optimisation and ongoing management of the Property’s listings;
• pricing strategy, calendar management and prevention of double bookings;
• communication with Guests before, during and after the stay, including check-in and check-out;
• coordination of cleaning, linen and consumables between stays;
• coordination of maintenance and repairs, and follow-up with third-party suppliers;
• monthly reporting to the Owner on revenue, costs and performance.

We act as the Owner’s service provider and, where relevant, as the Owner’s agent in dealings with Platforms and Guests. We do not own, rent or sublet the Properties we manage, and we do not sell accommodation in our own name.

Service delivery — when and how

Our services are delivered as a continuous service, not as a physical product, so no goods are shipped and no delivery charge applies.

• Start. Management begins on the start date stated in the Management Agreement. Onboarding — listing creation, photography, pricing setup and calendar configuration — is normally completed within 10 business days of that date, once the Property is ready and access has been provided.
• During the billing period. Listing management, pricing, guest communication, cleaning and maintenance coordination are performed continuously, every day the Property is under management.
• Reporting. The owner statement for a calendar month is issued during the following month, together with the corresponding invoice.
• Where. Services are delivered in Morocco, at the location of the Property. Reporting and communication are delivered electronically, by email, wherever the Owner is located. No export restrictions apply to these services.
• Response times. Guest enquiries are answered seven days a week. Owner enquiries receive a reply within one business day.

4. Formation of the contract

A request submitted through this website, by email or by telephone is an enquiry and does not create a contract. The contract is formed when a Management Agreement is signed by both parties, or when the Owner instructs us in writing to begin managing a Property and we confirm that instruction. These Terms form an integral part of every Management Agreement. In the event of a conflict, the Management Agreement prevails.

5. Owner obligations

• You warrant that you are the owner of the Property, or that you hold the owner’s written authority to place it under management, and that letting it on a short-term basis is lawful and permitted by any applicable lease, co-ownership rules or local regulation.
• You are responsible for the Property being safe, insured, compliant, furnished and equipped to the standard agreed at onboarding.
• You will provide accurate information about the Property, and keep us informed of anything that affects it, including any period during which you wish to use it yourself.
• You remain responsible for your own tax obligations arising from the rental income generated.

6. Fees

Our management fee is a percentage of the Gross Rental Revenue of the Property for the billing period. The indicative rates are published on our management fees page; the percentage that applies to you is the one stated in your Management Agreement.

In addition to the management fee, the Owner bears the operational costs incurred on the Property, such as cleaning, linen, consumables, repairs and third-party suppliers, as agreed in the Management Agreement. Any expense above the validation threshold agreed with you is submitted for your approval before it is incurred, except in an emergency affecting safety or where a failure to act would cause further damage.

Fees are exclusive of any taxes, duties or bank charges that may apply.

7. Invoicing and payment

• Cycle. We invoice monthly, in arrears, for the services performed during the previous calendar month.
• Currency. Invoices are issued in Euro (EUR, €), US Dollar (USD, $) or Moroccan Dirham (MAD, DH), as agreed in the Management Agreement. The currency is stated in full on every invoice and on any payment page.
• Content. Every invoice states the Property, the billing period, the Gross Rental Revenue taken as the basis, the fee percentage, each operational cost, the total due and the currency.
• Methods. Invoices may be settled by bank transfer or, where card payment is enabled for your invoice, by credit or debit card through our authorised payment service provider. See Payment & Security.
• Deduction. Where rental revenue is collected through our management account, the fee and approved costs may be deducted from the payout instead of being invoiced separately. The monthly statement shows each deduction.
• Late payment. If an invoice remains unpaid after its due date we may, after written notice, suspend the services for the Property concerned until payment is received.

By settling an invoice you confirm that you accept these Terms and our Cancellation & Refund Policy.

8. Guests, Platforms and payments

Guests contract with the Platform on which the Property is listed and pay that Platform. Guest cancellations, Guest refunds and damage claims are governed by the Platform’s own policies and by the cancellation policy selected for the listing. We manage those processes on your behalf but we are not the payment provider for the Guest and we do not control the Platform’s decisions.

9. Term, renewal and termination

The Management Agreement runs for the initial term stated in it and then continues until terminated. Either party may terminate by written notice, respecting the notice period set out in the Management Agreement. On termination we will hand over the listings, the future bookings and the keys in an orderly way, and issue a final statement. Bookings already confirmed at the date of termination are honoured, and the management fee remains due on them.

We may terminate with immediate effect if the Owner is in serious breach of these Terms, in particular where the Property is unsafe, where the Owner has no right to let it, or where an invoice remains unpaid after formal notice.

10. Cancellation and refunds

Our Cancellation & Refund Policy forms part of these Terms and sets out when a payment made to us can be refunded.

11. Liability

We undertake to perform our services with the care and skill reasonably expected of a professional management company. We are not liable for loss of rental income resulting from market conditions, Platform decisions, Guest behaviour, regulatory changes or events outside our control, nor for the acts or omissions of third-party suppliers beyond our duty to select and supervise them with reasonable care.

Except in the case of gross negligence, wilful misconduct or any liability that cannot be excluded by law, our total liability towards an Owner in respect of any twelve-month period is limited to the total management fees paid by that Owner for the Property concerned during that period.

12. Insurance

Hostinguer Services LLC is a property management company. We are not an insurance company and we do not provide insurance products of any kind. The Owner is responsible for maintaining appropriate property and liability insurance for the Property. Where damage is caused by a Guest, we coordinate the claim through the Platform’s own guest damage protection scheme and, where relevant, with the Owner’s insurer.

13. Confidentiality and personal data

Each party keeps confidential the commercial information it receives from the other. Personal data is processed in accordance with our Privacy Policy.

14. Force majeure

Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including natural disasters, epidemics, government measures, civil unrest, or the failure of a Platform or of a public utility.

15. Changes to these Terms

We may update these Terms. The version published on this website at the time an invoice is issued is the version that applies to it. Material changes affecting an existing Management Agreement are notified to the Owner by email before they take effect.

16. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without prejudice to any mandatory provision of the law of the Owner’s country of residence. Before starting any proceedings, the parties undertake to seek an amicable solution: write to us at hostinguerservices@gmail.com setting out the issue, and we will reply within fifteen business days.

17. Contact

Hostinguer Services LLC
30 N Gould St, Sheridan, WY 82801, United States
Email: hostinguerservices@gmail.com
Phone & WhatsApp: +212 717 183 630